What does the Excise Tax Manager do?
The Ebizio Checkout Excise Tax Manager allows merchants to accurately charge their customers for excise taxes levied at any level (municipality, county, state, etc.). Designed to be flexible and account for most tax scenarios, merchants will configure groups of products and geographic zones, and map corresponding up-charges by dollar amount or percent, and apply at the SKU, Product, or Order level.
What is "destination based product fees?"
This particular module is most popular as a solution for charging excise taxes, but also has many other potential applications. The module allows you to charge a fee for any Product in your store, based on the destination of the product.
Maybe instead of excise taxes, you are shipping refrigerated food across the country. Depending on how far you send it, you will need to include more dry ice and different packaging, and you want to up-charge a customer for farther shipping distance. This module will allow the merchant to create geographic zones and charge different amounts based on the shipping address.
Can I sell products both with and without add-on fees?
YES! Fees / taxes can be applied at the SKU or Product level, and customer can check out with both taxable and non-taxable items in their carts.
Does this module change my Sales Tax settings?
NO! This module will not affect Sales Tax on your BigCommerce site, including any third-party setup you have with other apps, like Tax Jar or Avalara.
What are Product Groups and Zones?
Please see our Excise Tax Manager User Guide for more information on Product Groups and Zones.
Can I apply excise taxes down to the option SKU level?
YES! Excise taxes / fees can be created and applied at the SKU, Product, or even Order level.
How will these taxes be displayed on the Checkout?
Merchants will have the option to display the additional taxes / fees either as a single line-item, or as individual line-items per charge.
Merchants will also have the opportunity to name their taxes and fees, so that the customer sees the specific fee and product together. For example, you may have "Excise Tax for SKU" as the display default for each taxable product in the cart.
Will Customers see these taxes in their Order Confirmation emails?
YES! All added fees / taxes will be displayed and included in the order confirmation emails from BigCommerce.
Will merchants be able to see these tax line items on the Order record in BC?
YES! They will appear as individual line items included in the Order, perfect for accounting work.
Are Excise Taxes separated from Sales Taxes?
YES! Excise taxes will be displayed and recorded SEPARATELY from all default Sales Tax charged on the order.
Does this module work for international shipping addresses?
Currently, no. This module is only configurable for United States Zip Codes.
However, if you are interested in this feature, please contact us.
Does this module work with other discounts and coupons in BigCommerce?
YES! This module works with all BigCommerce native discount features, including sales, category discounts, product discounts, and coupon codes.
Is this module compatible with other BigCommerce Apps?
The short answer: YES!
The long answer: The Ebizio Checkout app is an app developed on the BigCommerce open source checkout, allowing us to add all of this great functionality directly to the BigCommerce checkout. If you are using another App that also uses a customized checkout, please let us know before installing Ebizio Checkout or the Excise Tax Manager.
Is this module compatible with all Payment Gateways?
The short answer: YES!
The long answer: Because we are adding fees based on the DESTINATION of the Products included in the Order, we have to know the destination (shipping address) before we can add the taxes / fees and update the Order and Checkout. So your customers MUST get to the Checkout and enter their shipping address before completing an order.
This means that any Payment Methods that typically display on the Cart (in addition to the Checkout), like PayPal Express, Amazon Pay, and others, will not be compatible ON THE CART. These methods can still be chosen in the Checkout, and we simply recommend hiding those early payment methods on the Cart as a quick solution.
What support is included in this module?
As with all Ebizio Checkout modules, front-line support will be provided through an in-app support widget. Submit a ticket and browse articles like this one directly from the App Dashboard.
Does this app come pre-configured? Is it automatically updated based on changes to excise tax law?
NO, and this is an important question. We are enabling merchants to configure their own excise taxes, but we are not providing configuration, resources on tax law, or updating configurations, and we are not responsible for making sure you are compliant with tax laws.
What are some popular industries for this module?
There are MANY!
Vaping / nicotine products, alcohol, firearms and ammunition, wheel and tire, industrial disposal, cold shipping, and more. Any regulated industry can benefit from this feature.
I have complicated Products with weird fees that need to be charged, can this module help?
YES! Our app is super flexible, so please give us a call to talk about your unique scenario. We love to hear about the amazing products you sell, and help you make your website even better whenever we can.
Can I require that my Ebizio Checkout configuration loads for shoppers?
Yes, you can opt-into this functionality.
When a customer's firewall or ad-blocker blocks our requests, we are unable to load your specific configuration and therefore unable to turn on any module functionality.
For modules that are essential to the functioning of your store (ie. applying Fees or some kind of restriction) this may not be acceptable. We can, for these customers only, prevent them from checking out until the requests to the Ebizio Checkout servers are unblocked.
To opt-in to this "Require Configuration" functionality, navigate within your BigCommerce back office to Storefront -> Script Manager and create a new script with the details below:
- script name: Ebizio Checkout - Require Configuration
- placement: Header
- location: Checkout
- category: Essential
- type: Script
- contents: placewindow.ebizioRequireConfig = true;between an opening and closing "script" tag
Please contact us to discuss your questions, we're happy to answer them!